Terms and Conditions

Our plants

All images are for display purposes only and due to the nature of what we sell, plants may and do sometimes slightly differ from the images displayed. All products are subject to availability. All plants supplied will be of excellent quality, please notify us on delivery if the plant(s) do not meet your expectations as this can not be rectified post delivery.

Orders, payments, deposits and returns

We will happily receive your order via telephone or email. We use this system as we like to keep a very personalised service. We do not take any payments via our website or facebook shop. Please contact samscape as we deal with payment on a one to one basis. We will happily take a deposit for your plants which guarantees them as yours. All plants are sold on a ‘first come first serve’ basis until a deposit or full payment is made. Please ensure you are making an informed decision when you buy your product as samscape cannot accept any responsibility for the deterioration of plants due to incorrect care or weather damage post sale. You may cancel an order at any time prior to any payments being made. We do not accept returns of any nature due to the risk of pests or diseases being transferred into our stock. This does not affect your consumer rights.

Wholesale requests

We supply shops, hotels, restaurants, landscapers and more. Please contact us directly for wholesale enquiries or bulk buys at the very best prices.

HOSPITALITY AND BUSINESSES

Please contact us for bespoke installations. Whether you need stunning office plants or restaurant foliage, we cover all aspects of indoor and outdoor planting.

Deliveries

Deliveries will be arranged through samscape with a date and time that suits you. If due to unforeseen circumstances your plant(s) can not be delivered when arranged, we will contact you as soon as possible and arrange re-delivery or a refund. Remember that we are a local business with you in mind, therefore please be available to take your arranged delivery as ‘no shows’ really can affect small businesses. We offer free delivery for orders of £25 and over in most areas of Bristol. Non-local delivery charges can be arranged on a case by case basis.

Emergency services and NHS staff

We salute you for the amazing work that you do, so please take advantage of our ‘super heroes discount’ - 10% off absolutely all plants.

Our website

We regularly update our website however we can not guarantee that out of date information may occur from time to time. All possible steps are taken to avoid this, and any errors will be corrected swiftly. We thank you for your understanding. We hope you have enjoyed exploring the range, please feel free to contact us with any suggestions.

What personal data we collect and why we collect it

The only personal data Samscape Plants collects is from contact forms or newsletter signup forms. This will include at most your email address, phone number, name and message.

We collect this data so that we can contact you to answer your enquiries or purchase requests.

We also collect anonymous data related to analytics, read on below for more information.

Contact forms

The contact form on Samscape Plants can collect your name, telephone number, email address and message to us. We only use this data to contact you back about your enquiry. The data will not be used for other purposes. Though this data is stored indefinitely, you can contact us to request data deletion or retrieval.

Cookies

The only cookie on this website is used for Google Analytics. It records anonymous data (such as clicks, views and overall page hits) that cannot be tracked back to you.

How long we retain your data

We hold contact form data indefinitely, but you can request that we retrieve or delete it for you, simply contact us.

We hold newsletter contact data until you unsubscribe, or request that we remove that data.

What rights you have over your data

If you submitted a form on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How we protect your data

Samscape Plants uses a secure connection certificate across the entirety of the website to ensure your data stays secure when submitted.

Newsletter

All newsletter promotions and discounts are subject to availability. To unsubscribe, message ‘unsubscribe’ to samscapeplants.co.uk. there is no fee. There is no set date that you will receive a newsletter.

Compliments and complaints

We are passionate about what we do, and hope to have provided you with an excellent service and product. We’d love to hear from you if samscape has met or exceeded your expectations. Equally, if our service or products have fallen short of your expectations, please contact us as soon as possible so we can correct the issue.




Sam mcwilliams trading as samscape plants
www.samscapeplants.co.uk
sam@samscapeplants.co.uk
07951525508